Shipping & Returns
Shipments within the Continental United States:
Black Fly Outfitter uses the USPS (United States Postal Service) Express and Priority Mail service.
When you enter the checkout process, you will be given a choice of shipping options. Select the service that you prefer and the shipping charges for your order will be displayed and added to your total.
Shipping via UPS is available upon request.
Free shipping option is not available on International Orders.
All orders received before 4pm will be processed the same day.
Over-sized, over-weight, and multiple package shipments may require additional charges*. You will be advised via email or phone of any additional shipping charges.
Most in-stock items are shipped within 1- 2 business days. If your order will not ship within 2 business days you will be notified via email or phone. Tracking Numbers will be sent via e-mail.
For International orders all duty and tariffs are the responsibility of the receiver.
Shipping and handling charges are subject to change without notice.
Orders over $100.00 may require insurance.
You will be made aware of any additional charges prior to shipping. Shipping rates do NOT apply to International Orders. Orders being shipped outside of the United States will have their shipping charges calculated by weight and size. We will ship the most economical method of shipment unless otherwise specified. If you need a freight quote please contact us by:
Phone 904-997-2220, Fax 904-997-2225 or E-mail email@example.com.
Please keep in mind that freight quotes may take up to 3 business days to process.
Limited Edition Fine Art Prints are shipped flat in a custom padded box, corner mounted on foam core and encased in a poly bag. They require insurance and a special packaging fee of $12 for up to 5 prints. This is to insure your artwork arrives safely.
*Products over 60" will be subject to an additional $5.00 shipping charge. In addition, any merchandise (in the shipping container), primarily rods, over 84" will be subject to an additional $15.00 shipping charge.
At Black Fly Outfitter your 100% satisfaction is very important to us. If you purchase any product that you are not entirely satisfactory with we will be happy to:
- Refunds & exchanges must be made within 30 days of purchase with original packaging.
- Give you a store credit in the form of gift certificates that can be used at anytime. Gift Certificates NEVER EXPIRE!
Returned items must be in new condition, with all accessories and in original packaging. The only costs that are not refundable are shipping expenses. Shipping expenses will be deducted from the final refund price. Merchandise must include a copy of our invoice or packing slip. We ship most orders same day, depending on shipping volume, at times we will experience delays, particularly during the holidays. It is the customer's responsibility to ask for specialized deliveries when time frames are involved. We are not responsible for delivery delays once the shipment leaves our facility.